Total Quality Management Concept

One aspect of quality is the aspect of the results. However, aspects of the results is not the only aspect of quality. Total Quality Management (TQM) is a concept much broader, which not only emphasizes the aspect of human beings but also the quality and the quality of the process. Even the quality not only includes products and services, but also includes processes, environment and humans.

Definition of Total Quality Management also vary. Total Quality Management is defined as a combination of all functions of the company into a holistic philosophy that is built on the concept of quality, teamwork, productivity and customer understanding and satisfaction. Other Definition Total Quality Management is a management system as a strategy to raise the quality-oriented business and customer satisfaction by involving all members of the organization. So, Total Quality Management is an approach of doing business that tries to maximize the organization's competitiveness through continuous improvement of products, services, people, processes and environment.

Difference Total Quality Management with other management methods are:

- Origin of the Intellectual

- Source of Innovation

- Birth Country of origin

- Dissemination Process

The 4 main principle Total Quality Management:

- Customer satisfaction

- Respect to all people

- Management by fact

- Continuous improvement

The 10 main elements of Total Quality Management:

- Focus on customers